Business Communication Solutions for the Cannabis Industry


Nationwide social distancing orders have changed the way that just about all retail stores do business. The cannabis industry is no exception. In order to keep up with the demand for curbside and delivery services, cannabis provisioning centers must have the right technical infrastructure in place. Initially, as statewide stay-at-home orders were implemented, many retail cannabis businesses had to quickly improvise to adapt to the changing environment in order to keep operations running. As we are starting to see, things are not going back to “normal.” Instead, we’re starting to see a new normal. Things that were meant to be temporary fixes will no longer work now that there will be new regulations and mandates to follow. 

Business Phone System

A critical piece of a cannabis business’ IT infrastructure that is often overlooked is the phone system. Your business could receive hundreds of phone calls a week. However, if your phone system can’t handle the capacity, it could lead to disappointed customers and missed opportunities. Not only does the phone system need to be reliable on it’s own, it also needs to seamlessly integrate with your other technical and communication methods. With Unified Communications (UC), all business communications are centralized in one location. UC allows users to access and share data from all sources of communication including phone, SMS, and e-mail. Updating your existing business phone system with a modern, centralized approach allows you to track workflow and improve productivity while providing a greater customer experience.

POS & Network Infrastructure

Another necessary component for every cannabis business is a compliance-focused POS with an interface that’s easy to use. Behind every great POS is a reliable network that can process transactions fast, while protecting customer data. Your cannabis business has specific needs when it comes to POS options and not all are created equal. With strict compliance and reporting requirements, it’s crucial to have a system in place that meets cannabis industry mandates for tracking and reporting. Even better, is a system that can automate these tasks for you. From checking in guests to tracking purchase limits to inventory management, the right POS system is capable of managing all of these functions and consolidating the data. Currently, there is a need for IT infrastructure that can meet the challenges of operating a cannabis business during COVID-19. This includes online orders and contactless payment processing. 

If you’re interested in learning more about business phone system and network infrastructure solutions for your cannabis business, Contact Us! At Existo, our experts offer innovative solutions for your legal cannabis business with a compliance first approach. Our experts can audit your existing systems and provide recommendations for upgrades to help optimize business communications across platforms. 

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